At our platform, we are committed to promoting safe and responsible gaming practices. This page outlines our policies, tools, and resources to help you maintain control over your gaming activities and ensure a positive experience.
We believe that online gaming should be an entertaining and enjoyable activity. Our responsible gaming framework is designed to provide you with the tools and information necessary to make informed decisions about your gaming habits.
All players must be 18 years of age or older to participate in our services. We strictly adhere to German gaming regulations and implement robust age verification procedures to prevent underage gambling.
It's important to regularly assess your gaming behavior. Consider the following questions to evaluate whether your gaming habits remain healthy:
If you answered "yes" to any of these questions, it may be time to reassess your gaming habits and consider implementing some of the control measures outlined below.
We provide various tools to help you maintain control over your gaming experience. These features are available in your account settings and can be adjusted at any time.
Set daily, weekly, or monthly deposit limits to control your spending. These limits help ensure you don't exceed your predetermined budget.
Establish time limits for your gaming sessions to maintain a healthy balance between gaming and other activities in your life.
Set maximum loss amounts to prevent excessive spending during gaming sessions. Once reached, access to games will be temporarily restricted.
Receive periodic notifications about your session duration and spending to help maintain awareness of your gaming activity.
If you feel you need a break from gaming, we offer flexible self-exclusion options. These measures are designed to provide you with the space and time needed to regain control.
You can temporarily exclude yourself from gaming activities for periods ranging from 24 hours to 6 months. During this time, you will not be able to access games or make deposits.
For those who require a more comprehensive solution, permanent self-exclusion is available. This action cannot be reversed and will result in the permanent closure of your account.
While bonus offers and promotions can enhance your gaming experience, it's important to understand their terms and conditions fully. This includes wagering requirements, time limits, and game restrictions.
We encourage all players to read promotional terms carefully and only participate in offers that align with their gaming budget and preferences. Remember that bonus funds are intended to extend gameplay, not to encourage excessive spending.
If you prefer not to receive promotional communications, you can opt out of marketing emails and notifications in your account preferences at any time.
If you're struggling with gaming-related issues, professional help is available. Germany offers various support services for individuals experiencing gambling problems.
Provides information, counseling, and support for gambling addiction prevention and treatment across Germany.
An online self-assessment tool that helps identify potential gambling problems and provides personalized feedback and recommendations.
Many German cities have local addiction counseling centers that offer free and confidential support. These centers provide individual counseling, group therapy, and family support services.
Responsible gaming includes managing your finances wisely. Here are some practical tips to help you maintain control over your gaming budget:
Our platform implements various technical measures to promote responsible gaming and protect player welfare:
We monitor player accounts for unusual activity patterns that may indicate problem gambling behaviors. Our system can detect rapid increases in betting amounts, extended session times, or frequent deposit patterns.
Mandatory cooling-off periods are implemented after significant losses or extended gaming sessions to provide players with time to reflect on their gaming decisions.
Robust age verification processes ensure that only individuals aged 18 and over can access our gaming services, in full compliance with German gaming regulations.
If you need assistance with implementing responsible gaming tools or have concerns about your gaming habits, our customer support team is available to help. We can guide you through setting up limits, provide information about self-exclusion options, and direct you to appropriate support resources.
Remember that seeking help is a sign of strength, not weakness. Many people successfully overcome gambling-related challenges with the right support and resources.
We regularly review and update our responsible gaming policies and tools to ensure they remain effective and aligned with best practices and regulatory requirements. Player feedback is valuable in this process, and we encourage you to share your thoughts on how we can improve our responsible gaming measures.
This responsible gaming policy is reviewed annually and updated as necessary to reflect changes in regulations, technology, and industry best practices.
